Acceptable Use Policy



RemoteMac.io is a service of Rootdevelop BV.

Rootdevelop BV provides colocation and dedicated server services on the Internet. Rootdevelop BV has certain legal and ethical responsibilities regarding the use of its computer network and equipment involved in these services.

Rootdevelop BV’s general policy is to act as a neutral provider of access to the global Internet. Rootdevelop BV has specific ethical concerns regarding the use of its computers detailed below. Rootdevelop BV reserves the right to suspend or cancel a customer’s access to any or all services provided by Rootdevelop BV when Rootdevelop BV decides that the account has been inappropriately used.

Rootdevelop BV does not allow any use or attempted use of an Internet account or computer without the owner’s authorization. Such attempts include “social engineering” (tricking other people into releasing their passwords), password cracking, security hole scanning etc.

Any unauthorized use of accounts or computers by a Rootdevelop BV customer, whether or not the attacked account or computer belongs to Rootdevelop BV, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.

We do not allow the following activities on our network: running a DHCP server, bonjour advertising, using unassigned IP addresses.

Specific activities that are prohibited include, but are not limited to:


Data

It is the customer’s responsibility to maintain a current backup of their remote Mac mini.

Bandwidth Usage

We allow customers to transfer up to 100GB of data in a month and hold a sustained transfer speed of 10Mbps. The connection is burstable to 500Mbps for short moments. Other violations of this policy may be grounds for termination regardless of bandwidth utilization.

Commercial advertisements with e-mail

Rootdevelop BV customers are prohibited from sending unsolicited commercial advertisements in e-mail. Sending unsolicited commercial advertisements via e-mail will likely result in account suspension or cancellation. Listing of IP addresses in spam blacklists like Spamhaus are grounds for suspension or termination of service.

Sending a message, especially an advertisement, to more than five recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic.

Cancellation

Rootdevelop BV reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by Rootdevelop BV if Rootdevelop BV institutes its right of cancellation. If cancellation is caused by customers violation of these policies, then no refund is due.

Customers can cancel service any time and be refunded any amount exceeding the pre-payment of the current month. Due to security concerns, all account cancellations must be done in writing via email that includes the primary contact of the account, account name, and reason for cancellation. The account will be canceled at the end of the current billing period, unless a date of cancellation is specified.

Customers have to disable ‘Find My Mac’ on cancellation, if enabled, and remove the remote Mac from their iCloud account. Using iCloud to remotely ‘erase’ the machine will actually place an iCloud lock firmware lock on the machine. DO NOT ATTEMPT TO USE THIS ERASE FUNCTION. There will be €250 recovery fee charged to any customer who use the remote erase/lock function.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Rootdevelop BV harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Rootdevelop BV, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Rootdevelop BV against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Rootdevelop BV’s network; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Rootdevelop BV’s network.

Disclaimer

Rootdevelop BV will not be responsible for any damages your business may suffer. Rootdevelop BV makes no warranties of any kind, expressed or implied for services we provide. Rootdevelop BV disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Rootdevelop BV and its employees. Rootdevelop BV reserves the right to revise its policies at any time.



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